• Terms of Use


This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the product (Product) listed on our website Groutcleaner.

These Terms will apply to any contract between us for the sale of Product to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Product from our site. Please note that by ordering any of our Product, you agree to be bound by these Terms and the other documents expressly referred to in them.

SECTION 1 - Information about us

1.1 We operate the website https://groutcleaner.com/. We are Grout Groovy, our registered office Clearwater, FL is our main trading address.

1.2 To contact us, please see our Contact us page.

SECTION 2 - Our Product

2.1 The images of the Product on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot warranty that your computer’s display of the colors accurately reflects the color of the Product. Your Product may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Product may vary from that shown on images on our site.

2.4 All Product shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.

SECTION 3 - Use of Our Site

3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.

SECTION 4 - How we use your personal information

4.1 We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you. Any other use of your personal information shall be in accordance with your consent as provided to Us from time to time.

SECTION 5 - If you are a Consumer

The following clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase products from our site if you are at least 18 years old..

5.2 As a consumer, you have legal rights in relation to Product that are faulty or not as described.

SECTION 6 - If you are a Business Customer

The following clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Product.

6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this Contract.

SECTION 7 - How the Contract is formed between You and Us

7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.2 After you place an order, you will receive an email and/or SMS from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 7.3 below

7.3 We will confirm our acceptance to you by sending you an email and/or SMS that confirms that the Product have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

7.4 If we are unable to supply you the Product, for example because the Product is not in stock or no longer available, or because of an error in the price on our site, we will inform you of this by email and/or SMS and we will not process your order. If you have already paid for the Product, we will refund you the full amount as soon as possible.

SECTION 8 - Payments

8.1 Payment can be made by one of the following: Mastercard, Visa, Maestro, American Express, card on delivery and cash on delivery up to a certain value as defined by Us from time to time or such other payment mode as may be specified by US from time to time. Additional terms and conditions may apply depending upon your payment mode, including without limitation, for No Cost EMI and Cash on Delivery. By making Payment through such mode, you agree to the terms and conditions that apply to such mode of payment. We reserve the right to add or remove or modify the terms and conditions for such payment options without prior notice. Notwithstanding the above, usage of any of the above payment options shall at all times be subject to rules, regulations and guidelines under applicable law, issuer banks, acquiring banks, facility providers and other intermediaries involved in the payment process.

8.2 While availing any of the payment methods available on our Site, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Exceeding the pre-set limit mutually agreed by you and your Bank
  • Lack of authorization for any transaction/s, or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payment transactions are subject to approval by the Your issuing bank / financial institution as applicable. If Your bank / financial institution refuses to authorize payment, We reserve the right to cancel the order without any liability. Further, You agree that it will not hold Us accountable for any delays caused to the Delivery in cases where the payment authorization is delayed by Your bank/ financial institution.

8.3 We may at our sole discretion and without any prior notice limit the quantity / value of items purchased per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card or debit card and also to orders that use the same billing and/or shipping address.

8.4 We reserve the right to decline transaction by customer with a history of questionable charges including but not limited to breach of any agreement by the customer with Us or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.

8.5 We may at our discretion do such checks We deem fit before approving the cash on delivery transaction to be certain of customer’s commitment to pay the transaction price. As a result of such check if we are not satisfied with the creditability of the customer or genuineness of the transaction/transaction price, we may at our discretion reject and/or cancel the order.

8.6 In the event that a Product is listed at an incorrect price due to an error in pricing, we shall have the right, at its own discretion, to refuse or cancel any orders placed for that Product. In the event that a Product is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

8.7 In case of cash on delivery or card on delivery, the order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the full payment is made to Us.

SECTION 9 - Delivery

9.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control as set out in clause. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

9.2 Delivery will be completed when we deliver the Product to the address you gave us.

9.3 The Product will be your responsibility from the completion of delivery.

9.4 You own the Product once we have received payment in full, including all applicable delivery charges.

SECTION 10 - Your Consumer Right of Return and Refund

10.1 You must return the Product in Original Condition with the original packaging, price tags and the return order label. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to the card or method you originally used for the purchase.

10.2 Details of your right to cancel and an explanation of how to exercise it are provided with the Dispatch Confirmation.

10.3 As a consumer, you will always have legal rights regarding cancellation in relation to Product that are faulty or not as described.

10.4 Refunds shall be initiated only after the Product have been physically received, inspected and certified by the quality inspection team that the items are in original condition and meet the requirements of this clause.

SECTION 11 - Price

11.1 Prices for our Product may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

11.2 If we discover an error in the price of the Product, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or canceling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Product to you at the incorrect (lower) price.

SECTION 12 - Our Liability if you are a Consumer

This clause 12 only applies if you are a consumer.

12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a direct and foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable or remote. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. Our total liability to You in respect of losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Product.

12.2 We only supply the Product for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms; any breach of the terms implied by Sale of Goods defective products.

SECTION 13 - Other important terms

13.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

13.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

13.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.6 If You use our Site, You shall ensure information such as email address, mobile number, address are updated and current and in case any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Website Use and Website Acceptable Use Policy, We shall have the right to cancel the purchase made by You.

13.7 We will make best efforts to provide alerts via SMS and/or e-mail and it shall be deemed that You shall have received the information sent from Us on the mobile phone number or e-mail id.

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